Everyone’s had to have heard about the Better Business Bureau, but do you know anything about them? 20/20 just happened to do a piece on them & enlightened many that happened to catch the story. Oh, you missed it….well don’t fret, we have it for you to watch. It just so happens that many companies are listed on the BBB with various grades, but what do the mean & how did they get them? What are the factors in the foundation of their formula?
As you’ll see in the piece, the rating system ranges from the coveted ‘A’ to the tainted ‘F’. Wondering what our grade is…well wonder no more. According to the BBB, we deserve the tainted ‘F’. Did we faint, fall apart, fall short, flinch, fidget, or go into a frenzy? Nah! It’s all a farce because the ‘F’ stands for fearless, fabulous, fantastic, fun & our favorite word (in the customer service department), fantabulous. Oh, think we’re fibbing & this is all fabricated? Sorry to disappoint you but it’s all true. We proudly wear our ‘F’, because it means there’s room for improvement from the ground up.
The companies you seek information on from the BBB have (in this interview) been accused of (with evidence) receiving their ratings by buying them. Earning them the favoritism of ‘A’ wonderful rating & losing all the negative feedback. We most certainly will not fall in line like a bunch of lemmings & appear fragile, frail & flimsy in the eyes of our faithful consumers. We see that ‘A’ grade as a failure to not earn a rating fair-and-square. If we gave in, we would have to ask for your forgiveness. First & foremost we see it feasible to climb up to the ‘A’ we deserve in the future, by not having to deal with the fuzzy logic of this facade.
Are we going to forgive & forget, or treat this as a faux pas on their part? Only time will tell, but one thing is for certain, when you look at our grade & read the comments for each complaint…you’ll see that we’ve responded to each of the comments in the last year! Our reps have stepped up their game to make your shopping experience more friendly, favorable & far less frantic. We invite you to show your freedom of speech & give us a factual rating according to you. There are many places to find & place them. Here are a few: The Wedding Wire, Wedding Wire reviews, Reseller Ratings, Wedding Bee, not to mention our very own Facebook Review page.
We’re not asking you to believe us, or the BBB, but rather make a decision based upon customer experience instead of a company that may not be able to be trusted.
Finally, Don’t worry, we won’t Compromise our integrity by Buying an A grade.