• You are responsible for inspecting your order immediately upon receipt.
• All return requests MUST be submitted WITHIN 10 DAYS of order delivery.
• You may NOT return items without an RMA number and approval by our returns department.
• All return items must be received within 1 month of return approval.
• A 20% Restocking Fee will be assessed for all returned items, unless otherwise notified. If you elect to be refunded by store credit, the Restocking Fee will be waived.
• You are responsible for return shipping costs and may return items via USPS, UPS or FedEx.
• You will be refunded only after we have inspected your returned items.
• Refunds issued will be for the original amount paid for approved return items. Shipping charges will not be refunded. For orders sent via promotional shipping offers, our shipping cost will be deducted from the refund amount, proportional to the weight of returned items over total order weight.
• NO RETURNS are accepted on items that have been used, washed and/or damaged. Also, we do not accept returns on any opened items for those that are sold individually packaged.
• If you are unsure about a color, please request sample swatches. All disputes about color are subjective and you will be responsible for the restocking fee in such matters.
• All Bargain Center items are sold AS IS and are not returnable nor refundable.

• Return requests must be submitted through your account to be considered valid.
• On your order history page, click on the "view order" link for the order under which you need to return or exchange items.
• Create a Return Merchandise Authorization. Above the item list on the order, click the "Add New RMA" button.
• On the "Create New RMA" page, select the quantity to be returned for each item under the "Returned" column on the far right.
• Next, select your return reason and desired refund method.
• For order errors, please include the initials from your packing slip in the "Comments" box. YOUR RETURN WILL NOT BE APPROVED WITHOUT THIS INFORMATION.
• Please use the "Comments" box to provide us with any additional information that will be relevant to your return, such as the date by which you need replacement items.
• Last, click the "Save RMA" button to submit your request. You will be automatically assigned an RMA number but you may not return any merchandise until you've received approval from our returns department through the RMA correspondence in your account.
• You should receive a notification email from our Returns department within 1-2 business days after your request is submitted. If you have not heard from us regarding your request within this time frame, please contact us immediately.
• Please be sure to add returns@linentablecloth.com to your spam or junk mail exceptions to ensure that you receive all emails regarding your return.
• Once you receive approval from the Returns department, follow the instructions included at the bottom of the notification email to return your items.

Exchanges will follow the Returns Policy and Procedures with the following exceptions:

• You will not be subject to a 20% Restock Fee.
• Exchanges will be offered as store credit with which you can place a new order for any desired items. The credit will be awarded once the merchandise has been received and inspected.
• You also have the option to place a new order in advance of returning your merchandise and notify our store through the RMA form with the new order number. We will then refund the cost of the original merchandise once it is received by our store.

• Order errors are defined as follows: you received incorrect, damaged or faulty merchandise; your order is missing merchandise.
• Order errors must be brought to our attention by submitting an RMA through our site within 2 business days after order delivery. Failure to do so will be interpreted by our store as negligence and you will therefore hold us harmless on any order errors for which we are not so notified.
• Please place all orders well in advance of the date for which you need your merchandise. Our store cannot accommodate customers on errors for orders received within 10 business days of the date the merchandise is needed for use. Since our store needs time to receive your returned merchandise, inspect it and send replacement items we cannot be expected to pay for expedited shipping for customers who do not provide us with sufficient time to correct the error.
• All replacement items and missing items will be sent via Ground shipping.
• For requests received within 2 business days, our store will ship replacement items once we've received and inspected the return, and you will be responsible for the cost shipping these items back to us as per our Return Policy. Missing merchandise will be replaced after your request has been processed and approved.
• If Ground shipping will not get your items to you by the date you need to use them, you must place a new order on our website, choosing the appropriate expedited shipping method to receive the items by your intended order arrival date. You will be responsible for the full cost of this new order but will be refunded in full for the original items (once we receive and inspect them for accuracy) plus the cost for you to ship the items back to us via any Ground shipping method (a receipt must be provided). The incorrect items must be returned as per the Return Policy and Procedures above.
• For missing merchandise, you must submit an RMA as per our Return Policy, indicating the quantity of missing items by selecting the appropriate number from the drop down quantity boxes. Please also indicate which items are missing by making a note in the "Comments" box for clarity.
• Missing items needed sooner than Ground shipping can deliver them will require immediate payment for the cost of the expedited shipping method necessary to ship your items to you on time. This cost will be provided to you by the returns department by email or phone and payment must be made prior to the shipment of your merchandise.
• Under no circumstances will LinenTablecloth.com be held responsible for any expedited shipping charges to replace merchandise or provide missing merchandise, even if our store caused the order error.

Any shipments received by our store that have not been approved for return, or that are returned after expiration of the 30 day period to send back merchandise on approved returns, will not be accepted. In such cases, the merchandise is the property of the customer, who will be solely responsible to arrange for the merchandise to be picked up from our warehouse within 10 days, otherwise we will discard it without compensation for the customer.

When we receive any such shipments we will provide one warning notification, by email or phone (including leaving a message with either a person or answering machine), and once the 10 day period has elapsed from the date of notification the merchandise will be discarded without further notification from our store.

A brief note about textile dye lots

High demand for our merchandise necesitates that we use multiple manufacturers to produce enough for our customers. Since our merchandise may come from various manufacturers, colors across different table linen types and sizes may not match one another exactly. To the best of our ability we try to control the consistency of colors among the various table linen types and sizes, however, we cannot guarantee that all items of a given color will match, especially when spread across multiple item types.

Within a given table linen size we will make our best effort to provide merchandise with the closest color match. Please be aware that, even within one item type and especially on larger orders, we cannot guarantee that all merchandise will match exactly since the items may come from different dye lots. These factors are beyond the control of our staff as they have many orders to fulfill daily and cannot ensure that all items come from the same dye lot.