ATTENTION: New phone hours! Beginning Monday on 9/22/14 Our Customer Service Specialists will be available Monday-Friday from 6 A.M.- 5 P.M. (PST).

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Return Policy

We want you to be completely satisfied with your shopping experience at LinenTablecloth but understand that online purchases do not always meet customers' expectations. As part of our ongoing commitment to industry-leading customer service and quality, we gladly accept returns on merchandise purchased from our store under the following conditions:

  1. Return authorization must be requested within 30 days of the original purchase date
  2. Only authorized merchandise may be returned and must be received within 14 days of authorization
  3. You may not return:
    • Open items (other than a single item used for sizing)
    • Used or laundered items
    • Items from the Clearance or Factory Discount sections of our store
    • Items restricted from returns during certain promotions

Refunds

Refunds will be issued by the original payment method or store credit. You can select your preference when completing the return request form. We DO NOT refund your original shipping costs because we are still charged to send your items even if you decide to return them.

Fees

Additional fees will not be charged as long as you exactly follow the directions from the approval notice. However, a 15% restocking fee may be assessed for one or more of the following reasons:

  • Returned items do not match approved items
  • We must collect additional information from you after we receive the merchandise
  • Your RMA number is not clearly marked on outside of the returned packages
  • Items are returned in an unapproved condition (opened, laundered, etc.)
  • Items are returned without authorization and/or an RMA number

Return Shipping

Return shipping is your responsibility, but we can help by offering discounted FedEx shipping costs if you purchase the label through us. You can select this option when completing the return request form and, if your request is approved, we will email you a return shipping label and deduct the cost from your final refund amount. You can then print and attach the label and return your package in one of the following ways:

Defective or Incorrect Items

Defective or incorrect items will be processed as returns with the following exceptions:

  • We will pay for and provide return FedEx Ground labels (but the cost may be deducted from your final refund if we determine the items were not damaged or sent in error)
  • If you still need the original items delivered we will send replacements instead of issuing a refund*

*IMPORTANT: We will only cover the cost to ship replacements via Fed Ex-home or ground service

In order to prevent internet fraud we unfortunately cannot send replacement items before we have received the original merchandise in our warehouse and verified the claim. Since shipping back and forth can take time, if you need replacement items quickly we strongly recommend that you order the new items immediately through our store and we will refund you by your original payment method as soon as the returned items are received and processed. Please inform our returns department if you prefer us to process the return this way.