Order Cancellations & Changes
For the benefit of our customers, our store attempts to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to the difficultly of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.
Please review orders very carefully prior to submitting them and if a cancellation is necessary, please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. For orders placed outside our business hours (9a - 5p PST, M - F), your request for cancellation must be received by email at the following address: firstname.lastname@example.org. Requests for cancellation on orders placed outside our business hours must be received by the beginning of the following business day.
Order changes that require different item types, item additions or changes of shipping method are not possible since we do not retain our customers' payment information (e.g., credit card numbers) and these types of changes may require adjustment to the order total. For any such changes, your order must be canceled and the transaction will be refunded. You may then place a new order with the correct items and/or shipping method.