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November 20, 2018

How Soon is Too Soon? Order Placement, Shipping, & More

As the holiday season slowly draws closer, online shopping reaches its own peak season with days like Black Friday and Cyber Monday. In the heat of the moment, lower prices as well as stock concerns can drive people to place orders even with events far off.  Keep reading for times when you should place rentals, question shipping, and other helpful order information this holiday season.

Placing Rentals

While low prices can be enticing, we do recommend that rentals be placed about 20 business days before your event.  The Rental Department has three months in which banks allow for refunds to be made back to original payment methods.  By placing rentals about a month in advance, that leaves time for your event and shipping back as well as the rental check in process. You’re welcome to place the order before then, but if that three month timeframe passes the Rental Department will be unable to issue refunds back to your original payment method and will need to send you a check refund.

Placing Purchases

If you’re purchasing, you’re welcome to place your order at any time. Jump to the next section for more information on LinenTablecloth’s Shipping Policies as well as what to do if you don’t receive you’re order.

 

Shipping

LinenTablecloth is proud to partner with UPS as our shipping carrier.  Free Shipping is offered on orders over $149 USD and this shipping method takes 7-14 business days to fulfill.  Our next most common shipping method is UPS Ground which takes 3-8 business days to fulfill; cost is mainly determined by how far you are from our warehouse in Memphis, TN.  We also offer UPS Three Day, Two Day, and Next Day Air as expedited shipping methods. Cut off times for processing is 10am PT.

 

Didn’t Get Your Order

Starting in October, people really begin to holiday shop.  Sometimes, this can flood websites and if there is a lot of traffic it can cause slower loading times.  If everyone happens to place an order it can slow the warehouse down and even cause glitches to occur.  While glitches are extremely rare occurrences, if you see that your order status hasn’t changed in three to four business days of the order being placed, you may want to reach out to support to check on the status.  Keep in mind if you ordered with Flat Rate or Free Shipping the warehouse may simply have an abundance of orders and those shipping priorities are lower.

If your order states shipped and you did not receive it, contact Customer Service immediately. They’ll help file a UPS claim and issue either a replacement or refund for the items.

Did you find this article helpful? Let us know what content you’d like to see at support@linentablecloth.com!