How do I contact you?
Our support hours are:
Monday-Friday from 7am-2pm PST
10950 SW 11th Street Suite 500
Beaverton, OR 97005
Are your products "table ready"?
Most of our linens do not come "table ready". They are individually packaged in plastic bags so they are ready for immediate shipment. Creases and wrinkles may occur from packaging. Allow yourself a day or two to prepare the linen before it is to be used. (Washing, ironing, etc...) We do carry a limited amount of table ready items. All of our table ready products are in the table ready marked category.
About Dye Lots
The textile manufacturing process usually begins with undyed yarn or undyed sheets of cloth. This yarn or cloth is then dyed to match a color specification. Only a limited amount of cloth can be dyed at once. The resulting batch of cloth is called a dye lot. There are variations in the textile dying process that cause each lot to appear slightly different in color (read more about dye lots). Our manufacturers make every effort to minimize dye lot inconsistency during the production process, especially for a single SKU. However, the availability of cloth from a single dye lot dictates how realistically they can do this. Because dye lot differences are a fundamental part of the textile production process, they are not considered product defects.
We will do our best to refund back to your original payment method. However, if your order is over a month old, we will no longer be able to do so because of bank policies. You will have the option to be refunded to your PayPal account or in store credit. Paper checks will not be distributed unless under extreme conditions at Customer Service's discretion.
Will My Table Linen Colors Match?
We do our best to control colors across all our products, but it is possible that you may receive items where the color doesn't match completely. In textile manufacturing, dye lots contribute heavily to difficulties with matching product color (read more about dye lots). Much of the time, however, the slight color differences shouldn't be very noticeable, especially with distance between them (such as between tables). This isn't as much of an issue in the apparel industry, because you often only purchase one unit of an article of clothing in a given color. Our products regularly get purchased by the tens or hundreds in a single order, so guaranteeing a color match across all products is not always possible.
The following factors increase the difficultly of shipping completely color-matched products to our customers:
- Different dye lots may be used to produce a single SKU during the cutting and sewing stage
- Different dye lots may be used to produce different SKUs during the cutting and sewing stage
- Different dye lots may be used over time, as cloth supplies are used and replenished
- Different dye lots for a single SKU may be stored in our warehouses at the same time
- Different dye lots across different SKUs may be stored in our warehouses at the same time
We strive to have inventory available for multiple events, and are constantly ordering products from our factory, however, it can take 4-12 weeks to receive products from our factory when they are on order.
Unfortunately, we do not have reliable information about when items will be available for sale again. However, if you visit the web page for the product you're interested in, you can sign up to be notified when the item is available. Just click the link that says **""Sign up to get notified when this product is back in stock""**. Just so you know, the notification email will be sent out even if a small amount of inventory becomes available (and it could be less than the amount you need).
Discount, Sales, and Promotions
To receive email updates regarding sales or promotions on the web site, we recommend signing up for our newsletter on the bottom, right corner of our homepage. Just enter your email address and click Subscribe.
Coupons may only be used once per person per coupon. Unless stated, you may not combine promotions.
Not only does the newsletter let you know about any upcoming sales, subscribing is also the only way to get special discounts that are only given to our newsletter customers.
General Shipping Information
Orders placed outside normal business hours do not begin processing until the next business day.
Our cut off time for same day processing on expedited orders is 10 am PT Monday - Friday.
Most orders ship from our warehouses within 2-4 business days after your order and payment are completely verified. Order arrival dates vary by proximity to our warehouses and your selected shipping method.
Transit days start on the first business day after your package is given to the shipping carrier.
Shipping times around major holidays may be unusual, so please check with us first.
Estimated Delivery Cost and Date
Please be aware that the estimated date at checkout is an estimation by our carriers and not guaranteed. There have been carrier delays recently. For the most accurate arrival dates, please read the shipping information for that method or watch your tracking number once the order has shipped.
Deliveries and Shipping Information
We ship with FedEx from our warehouses in Memphis, TN and Beaverton, OR. With FedEx, we are unable to ship to PO Boxes or APO/FPO addresses. Please keep that in mind while entering in your Shipping address.
LinenTablecloth can not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse. If there is a carrier mistake with your order, we can file a claim on your behalf with the shipping carrier who made the error, however, you will only be compensated if we recover the money from the shipping carrier through their claims process. In the event that we are not able to recover any money, we can not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.
LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions). If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.
You can setup Delivery Preferences with carriers, (including FedEx,) to:
- Customize Delivery Time
- Deliver to Another Address
- Hold at FedEx Location
- Sign for a Package
- Provide Delivery Instructions
- Request Vacation Hold
Ground Delivery Service
FedEx Ground service operates Monday - Friday for residential and commercial addresses. FedEx Ground service is not guaranteed by Linentablecloth or FedEx.
Ground shipping can take 3-8 business days to receive.
Express shipping orders must be placed by 10am PT, Monday-Friday. They must also meet the qualifications below to guarantee same day shipment. Saturday delivery options are not available so please plan to receive your package Monday-Friday.
Same-Day Shipping Qualifications
In order for your order to ship same-day, the following qualifications must be met:
- Order must be placed before 10am PT with express shipping method
- Payment is confirmed (meaning funds are authorized or accepted by our payment processor or bank) by or before the shipping deadline
- No address errors
- No requests to hold or modify your order after it is received
- There is sufficient inventory to fill your order
- Not flagged for fraud review
- Not delayed due to unforeseen or extenuating technological issues
We will always make our best effort to deliver your order on time, but please plan far enough ahead to account for delays due to the above or other unforeseen circumstances.
For express shipments where our primary shipping carrier, FedEx, offers a money-back guarantee, we pass the guarantee on to you. Packages guaranteed to arrive by a specific date, based on FedEx's service guidelines and the shipment date, that do not arrive by the promised deadline are eligible to receive a refund for the shipping charges. However, FedEx outlines some important exceptions to this guarantee. We've summarized some of the more common ones below:
- Shipments scheduled for delivery on a holiday will be delivered the next business day (which would become the guaranteed date)
- Shipments rescheduled before the first delivery attempt will be guaranteed for the rescheduled date
- Shipments where FedEx provides proof of timely delivery are ineligible
- Shipments rerouted from the delivery address to a be held at a carrier facility are ineligible
- Undeliverable, returned, or refused shipments are ineligible
- Shipments with an incomplete or incorrect address are ineligible
- Shipments where an appropriate or eligible person was unavailable to accept delivery or sign for the package are ineligible
- Shipments delayed due to security or other regulatory delays are ineligible
- Shipments delayed by acts of terrorism, strikes, prohibitive weather conditions, natural disasters, etc. are ineligible
- Shipments that failed to properly designate a delivery address as a Residential Delivery or Commercial Delivery are ineligible
Requesting a Refund
First, please double check that your order isn't ineligible for a refund because it meets any of the criteria above. If you still believe you're eligible for a refund, send an email to firstname.lastname@example.org within 14 calendar days of the ship date. Be sure to include your order number and a message requesting a refund for shipping charges. If we determine with FedEx that your order meets the eligibility criteria we will refund you via your original payment method.
US Free Shipping
Our free shipping option is only available on all qualified orders with a total of $99 USD or more. Qualifications and restrictions for this promotion are as follows:
- Order destination must be a non PO Box or APO/FPO address within the contiguous United States.
- Order will ship via a ground service method with the carrier selected at our discretion.
- Usually arrives 7-10 business days after your order date but arrival dates are not guaranteed.
- Order does not have discounted pricing through other agreements with our store, such as are available to registered organizations*.
- Customers receiving organizational pricing discounts qualify for free shipping on orders of $99 or more, but are otherwise subject to the same restrictions.
- Rental orders and select discontinued items (shipping exclusions are found in product descriptions) DO NOT qualify for free shipping.
- Orders under $5 ARE NOT eligible for any shipping promotions.
Flat Rate Shipping
Flat Rate Shipping is only available on qualified orders with a total of less than $149. Qualifications and restrictions for this promotion are as follows:
- Order destination must be a non PO Box or APO/FPO address within the contiguous United States.
- Order will ship via a ground service method with the carrier selected at our discretion.
- Usually arrives 7-14 business days after your order date but arrival dates are not guaranteed.
- Order does not have discounted pricing through other agreements with our store, such as are available to registered organizations*.
Do You Ship to My Country?
At the moment, we only ship to the United States.
Shipping our products from the United States to your country can be very expensive (because they're fairly heavy) and we've found that this often eliminates whatever savings you'd see from our great product prices. However, we are planning to begin shipping our products to additional countries in the future and we are very excited that you are interested in purchasing from our store.
My Shipping Address is Different From My Billing Address
During the checkout process you are able to enter two different addresses if needed, (a billing address and a shipping address).
Once you enter your shipping information, if your billing address is different please unselect the box marked "Bill To: same as shipping". You will then be prompted to enter different billing information.
You will be able to review everything and check the addresses before you place your order.
How Long Does Shipping Take?
Shipping time depends on many factors:
- Which shipping method you select
- How close your shipping destination is to our warehouse
- Which day of the week you place your order
- What time of day you place your order
Please be aware that the estimated date at checkout is an estimation by our carriers and not guaranteed. For the most accurate arrival dates, please read the shipping information for that method or watch your tracking number once the order has shipped.
Signatures on Delivery
We do not require signatures on deliveries. It is at our carrier's discretion whether or not they will leave a package without a signature.
Carrier Mistakes and Delays
LinenTablecloth is NOT RESPONSIBLE for delivery carrier mistakes under any circumstances.
LinenTablecloth will not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse.
If there is a carrier mistake with your order, you must ask us to file a claim on your behalf with the shipping carrier who made the error.
You will ONLY be compensated if we recover the money from the shipping carrier through their claims process.
In the event that we are not able to recover any money, we will not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.
LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions)
If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.
Processing and Shipping Times
Before your order ships from our warehouse, it undergoes a processing phase. We only process orders Monday - Friday, excluding major US holidays. The order processing phase includes:
- Fraud review
- Fulfillment, i.e. picking and packing your items
- Quality assurance (for a portion of orders)
- Shipment preparation
After processing is complete, your order is ready to ship from our warehouse. Our shipping carrier only picks up packages from our warehouse once per business day in the afternoon. This allows us a limited amount of time to process our large volume of orders each day, so orders with paid, guaranteed shipping methods receive priority during processing.
*For more information on shipment times, please read the “General Shipping Information” FAQ section, or the FAQ section for that specific shipping method.
Charger Plate Shipping
Due to the packing method and how fragile chargers plates are, they require a special shipping method. Charger plates cannot be placed in an order with any other items. Charger plates do not qualify for free shipping.
Where's My Order?
First, double check that your order isn't still within our normal order processing window for the shipping method you chose (see How soon will my order ship?). It's possible that your order is still in line to be fulfilled from our warehouse and hasn't shipped just yet. You can check your order status from our website.
When your order ships, you should receive a shipment confirmation email from our store with tracking information (please search your email for "LinenTablecloth" to be sure you didn't miss it). If you are unable to locate the shipment confirmation email, tracking information for your order is also available on our website. To track your order delivery progress through our website, see Tracking Your Shipment below.
Tracking Your Shipment
- Click the View Order link for the order you want to track
- Scroll down the page until you see the section titled Items Ordered
- Click the track your order link just to the right of the Items Ordered text
- This should open a new window showing the tracking information provided by our shipping carrier
If you've checked in all the right places and still can't figure out where your order is, please contact our customer support team and we'll be happy to help you locate it.
Checking your Order Status
You can check the current status of your order right on our website. First, you'll need to answer a simple question:
Did you log into an account on our website before placing your order?
Yes - follow the Instructions for Registered Customers
No - follow the Instructions for Guest Customers
If your order status indicates that your order already shipped and you want to track the delivery progress of your order, please see Where's my order?
Instructions for Registered Customers?
- Go to the My Orders page (and log in, if you haven't already)
- Locate your order in the table on the My Orders page
- Check the Order Status column your order's current status
- Go to our Guest Order Lookup Form
- You will need the following information from your order
- Order ID
- Billing Last Name
- Email Address or Billing Postal Code
- Enter the required information and click the Continue button
- You will be redirected to a new page that shows your order information
- Your order status is to the right of the large order number near the top left of the page
Here is a list of order statuses and what they mean:
|Pending||Your order is received and awaiting review|
|On Hold||Your order is being held for review or changes|
|Ready for Processing||Your order has been reviewed and is ready to be processed|
|Processing||Your order has been sent to our other information systems to be prepared for shipping|
|Canceled||Your order has been canceled|
How Do I Cancel My Order?
We apologize for the inconvenience, but at this time our store is unable to cancel orders. Please be sure to check your order information and our policies extremely carefully to prevent the need for this.
Will Call Orders
LinenTablecloth is not offering will call orders at this time.
What does Gateway Error mean?
A gateway error happens for one of 3 reasons:
- The billing address or name does not match what the bank/credit card company has on file for the customer
- The security code does not match what the bank/credit card company has on file
- The bank has declined the transaction for whatever reason
Held Shorts happen when inventory on our live site does not sync fast enough with the warehouse stock. This can happen if orders are placed at the same time, or if one order has a higher shipping method and gets picked before another with less priority shipping. When Customer Service is notified of the held short, they will issue a refund to the original payment method. After the refund is issued, you’ll see the refund reflected in your account within 2-6 business days depending on your bank’s policies regarding refunds. Customers also have the option to be refunded via store credit. We realize what an inconvenience this can cause and apologize for this mishap. We continuously work to improve our systems to make this a rare occurrence. If you have further questions, please feel free to contact us at email@example.com.
How Do I Return an Item?
Please email firstname.lastname@example.org to start the return process.
Do not return any items until you have received an authorization email.
**YOU MAY NOT RETURN USED OR OPEN PRODUCT**
You may return most new, unopened items within 30 days of delivery for a refund of the item value minus a 20% restocking fee (see Restrictions below). We know ordering online is sometimes challenging, so you may also return a single opened item--that is otherwise in brand new condition--used for sizing or quality checking. If we receive your items in approved condition, you will be refunded for the full value of your items, minus a 20% restocking fee and the cost of the return shipping (if you provide a prepaid shipping label, you will only be subjected to the 20% restocking fee). The refunded value does not include your original shipping costs. Return authorization is required prior to returning your items. Please follow the instructions at How do I return an item? to begin the returns process. After the 20% Restock Fee and Return Shipping Label has been deducted and you would end up with less than a $10 refund, your return will be denied.
You may not return:
- Items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a LinenTablecloth error
- Items that were excluded from returns because of clearance pricing or other promotional restrictions
- Items that have been personalized, such as through an engraving or monogramming process
Unless you request otherwise, we will provide you a prepaid return shipping label during the return authorization process. If you return an item using the return label we provide, and the reason for return is not the result of a LinenTablecloth error, the cost of return shipping will be deducted from your refund. If you choose to ship the item on your own, you'll pay the shipping carrier at the time you ship your return. Keep in mind, our rates with FedEx are heavily discounted and in most cases will be cheaper than what you would pay yourself. After you have received your label, you have 15 days to return your order. If you do not return your order within 15 days of getting the label, you return will be closed.
Errors and Defects
Certain return restrictions will not apply if your items are being returned as the result of a LinenTablecloth error. Most notably, we will not charge you for return shipping or 20% restocking fee and you will not be penalized for opened items, so long as the defects are determined to be from our store and not as the result of use or damage after they were shipped to you. The condition of the items will be determined during our return verification process. If you return open, defective or damaged items and we determine that they were not the result of a LinenTablecloth error, you will not be refunded and the product will become LinenTablecloths property. See How Returns Are Refunded for more details.
What Items Can I Return?
You may only return items that meet the following qualifications:
Are unopened and in their original condition
Were sent to you in damaged or defective condition
Were not disallowed from return by any promotional restrictions
Were not sold as clearance items/bargain, table ready or seconds
Do not return any items without first contacting us for prior authorization. If you return an item without authorization first, the product becomes Linentablecloths property and you will not be refunded for the items. See "How Do I Return an Item?" for details on returning an item.
Checking your Return Status
Please email email@example.com to get your return status.
How are Returns Verified?
After we receive your returned items in our warehouse, they go through a verification process. During this process we:
Make sure the items match the condition we approved during the authorization process Determine whether the items are in saleable condition Calculate the final refund value for the items After we complete the verification process, your return is submitted for a refund. See How Returns Are Refunded for more information on refunds.
We check every single item that is returned. If you returned 20 items, we would have to verify each of those 20 items. We verify each return in chronological order, based on the date we receive them. If we're experiencing a high volume of returns, it may take some time for us to begin verifying yours. There could be many other returns in the queue before it. Usually, we complete the verification process with 7 business days after we receive your items and we'll notify you when we're done.
How are Returns Refunded?
Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered additional options. Refunds are only issued after we've received the returned items in our warehouse and once the return verification process is complete. See How Returns Are Verified for more information.
Note: After the carrier has received your item(s), it can take up to 2 weeks for us to receive and verify your return.
|Payment Method||Refund Method||Refund Time (After Return Is Verified)|
|Credit Card||Credit Card||3-5 business days|
|Credit Card||Store Credit||Instant|
|Store Credit||Store Credit||Instant|
|PayPal||PayPal||1-2 business days|
Partial Refunds & Restocking Fees
|If You Return Items That....||You'll Receive|
|Are unopened and in their original condition||80% of the item's price|
|Items returned without a prior Return Merchandise Authorization||0% of the item's price|
|Items that are damaged, not in the original condition, or have obvious signs of use for reasons not due to a LinenTablecloth error||0% of the item's price|
|Are past the return window or past 30 days of authorization||0% of the item's price|
**The return window is 30 days after delivery.**
**Once your return is authorized, you only have 10 days to return your order.**
Refused and Returned Deliveries
Any shipments refused at their destination or returned to our store after multiple attempts are made by the carrier will be refunded without prior notification, subject to the following rules
A 20% restocking fee will be deducted from the refunded amount to cover our operating costs for restocking the merchandise.
The original cost of shipping will be deducted from the refunded amount. This also applies to orders originally sent with free shipping promotions, where we will deduct our store's original cost to ship the order to you.
The return shipping cost charged to our store for refused or returned delivery will also be deducted from your refunded amount.
Black Friday, Cyber Monday and Year End Sales Policy
No returns, exchanges, or cancellations will be accepted on orders placed after Friday, November, 27th to Monday, Janurary 4th during our Black Friday/Cyber Monday/Year-End Sales. Thank you for your understanding!
General Linen Care Tips
Linens look best when pressed and starched before use.
Ironing temperature should not exceed 320 degrees fahrenheit.
Wrinkle & stain resistant does not mean wrinkle or stain proof.
We recommend that customers do not dry our tablecloths with high powered laundromat or industrial dryers.
Drying temperatures exceeding 180 degrees fahrenheit may damage fabric.
Dry a maximum of 2-4 tablecloths in a single dryer.
Avoid storing linen in a cedar chest or plastic bag. This may cause yellowing or discoloration. Keep rolled up in a cardboard tube, or cotton pillowcase, store in a cool and dry location.
Following these instructions will ensure your linens last a long time, look fresh and new, and always ready for a party.
Care Instructions - Polyester/Economy
Use a steamer or iron on low heat.
Put it in the dryer with a damp towel, (low heat) the moisture will create a steam effect.
Place a damp t-shirt or cotton towel over the linen and iron on high heat.
Roll up the linen rather than folding until it's time for use.
Wash cold with mild detergent, tumble dry on low.
Use a clothes steamer on low or delicate, hang the linen from a shower rod and slowly
Hang the linen in the bathroom and run a hot shower.
Wash cold in delicate cycle or hand wash.
Hang to dry.
Care Instructions - Cotton
Machine wash with cold water and a mild detergent.
Tumble dry on a low heat setting, immediately remove the fabric when dry.
Use an iron or steamer on a low to med heat setting to remove wrinkles.
Place the fabric in a dryer with a damp towel to create steam for wrinkle removal.
Care Instructions - Shantung Silk
Spot clean by putting a white handkerchief or towel beneath it so the color does not run.
Spray water upwards on the fabric and use a steamer or iron on low heat. Hold fabric while ironing. Spray entire fabric to ensure no spots are lighter than the rest.
Care Instructions - Organza
Use a steamer 6 to 8 inches away from the fabric and slowly move the steamer in an up to down motion.
Place fabric on an ironing board and cover with a damp press cloth. Use a cool to medium heat setting on your iron and use a side to side motion over the fabric to release wrinkles.
Machine wash cold on delicate cycle or hand wash.
Hang to dry.
Care Instructions - Pintuck
Machine wash cool with mild detergent on the gentle cycle.
Tumble dry on cool.
Use a steamer or iron on a medium heat setting on the back side of the fabric only.
Care Instructions - Damask
Hand wash with cool water and mild detergent. Do not scrub. Rinse with tepid water. If using a washing machine, set it for a cool temperature.
Hang to dry taut, or place in a dryer only until damp.
Use a press cloth on damp fabric and iron on a medium setting until dry.
Care Instructions - Burlap
Do not wash or dry with machines, hand wash or spot clean only with a gentle or mild detergent. Alternatively you can use just wash and a bit of white vinegar.
Hold fabric taut and gently dab any stains.
Hang on a line to dry after spritzing with water.
Use a press cloth over the fabric while ironing a high steam/medium heat setting. Keep the iron moving to prevent melting or burning.
Care Instructions - Lace
Hand wash only, with a mild detergent. Avoid any scrubbing, wringing,
Hang to dry.
Use a press cloth on top and bottom of the fabric to iron wrinkles out. Use low to medium heat.
Terms and Conditions
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, our Site disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. LinenTablecloth does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Our Store does not make any warantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our Store shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. LinenTablecloth shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged. If your credit card or bank account has already been charged for the purchase and your order is canceled, our Store shall immediately void the transaction or refund to your original payment method or bank account the amount of the order total.
Third Party Links
This site may contain links to other sites on the internet that are owned and/or operated by third parties. You acknowledge that LinenTablecloth is not responsible for the operation of or content located on or through any such site.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state in which our business operates. For orders shipped to all other states or countries, you, the customer, are solely responsible for all sales and use taxes or any other associated duties or taxes.
Out of Stock Products
When a product you have ordered is out of stock, our Store may provide you with the option to ship your order without any such product. Under these cicrumstances, provided you agree to have your order shipped without any out of stock items, you will be refunded as per the Order Acceptance Policy in this Agreement. All other orders where stock is unavailable will be canceled and refunded in full, and you will be notified by either email, phone or fax for such cancellation.
If a particular item is out of stock, you may visit the given product page and submit a request to be on the product waiting list. We will notify you by email when any such products, for which you have submitted a request to be on the waiting list, become available for purchase and shipment. Requests to be on a product waiting list do not constitute any guarantee or agreement that such items will be withheld for your personal purchase. The waiting list only serves as a notification once products arrive in our warehouse, and these products will be sold on a first-come-first-serve basis.
Order Cancellations & Changes
Unfortunately at this time, our store is unable to process cancellations. We apologize for any inconvenience this may cause.
Please review orders very carefully prior to submitting them so that cancellations are not required and your order is able to process and ship on time.
Order changes that require different item types, item additions or changes of shipping method are not possible since we do not retain our customers' payment information (e.g., credit card numbers) and these types of changes may require adjustment to the order total.
If an order goes an extended amount of time without being able to be fulfilled, our system will automatically cancel that order. This can happen due to held shorts, address descrepencies, and software settings. Though we strive to continuously improve our systems so this is a rare occurance, we realize the inconvenience this causes. Refunds are immediately submitted for approval and you should see the funds reflected in your account within 2-6 business days depending on your bank's policies regarding refunds.
In the event that our Store sends incorrect merchandise or mistakenly omits merchandise from an order, we will make reasonable effort to replace or refund such merchandise, subject to the following limitations:
The Customer is solely responsible for inspecting and confirming that received merchandise matches invoiced merchandise as soon as it is delivered. The Customer acknowledges that failure to make this effort upon receipt of the goods shall be considered negligence by the Customer, who thereby forfeits any and all rights to resolution of claims for missing or incorrect merchandise. The Customer releases our Store from any obligation to replace, refund or accept returns on incorrect merchandise, or validate and send merchandise for missing item claims, after 30 days from the initial delivery of the order.
The Customer releases our Store from any obligation to meet customer deadlines with shipments of replacement or missing items and agrees that it is the Customer's sole responsibility to sufficiently plan for time-sensitive events with proper contingency for such errors.
Replacements for missing items will be sent at the sole discretion of our Store, based on a reasonable analysis of the circumstances presented in the claim given by the Customer, that may include consideration of potential fraud. The Customer agrees to accept our Store's decision not to send missing items, if our Store determines the missing item claim is invalid, and waives any and all rights to reimbursement or compensation in any form.
Our Store, in its sole discretion, will only send replacement merchandise by FedEx Ground (or the equivalent "ground" service method of a reputable shipping carrier). Missing merchandise will be sent by the same shipping service method from the original invoice between our Store and the Customer. The Customer acknowledges that our Store will not, for any reason, be responsible for additional expedited shipping costs or insurance for replacement or missing items beyond the terms explained herein.
Our Store may, in its sole discretion, choose not to have incorrect merchandise returned prior to issuing a refund or replacement items, of which decision the Customer will be notified in writing.
Any and all other aspects of the order error claim process shall be governed by the Return Policy and Shipping Policy unless the Customer is otherwise notified in writing by our Store.
Customers are responsible for ensuring that their shipping and billing addresses are correct. LinenTablecloth is not responsible for reshipping orders if addresses ship with the incorrect address. Customers may attempt to correct the address via FedEx directly or contact a Customer Service Representative BEFORE the order ships, but address correction is not guaranteed
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. LinenTablecloth reserves the right, at any time after receipt of your order, to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
In such event that we are not able to supply the full amount of items ordered, and you elect to have our Store ship without the full quantity of ordered merchandise, you will be refunded the amount you paid for those items that will not be included in the order. If you choose not to receive your order less any items we are not able to supply, our Store reserves the right to cancel your entire order and refund you for the full order total paid.
Orders with insufficient or inaccurate information, or that in any other way do not comply or adhere to our policies or order processing guidelines, may be placed on hold without prior notification. We will attempt to contact you by the means provided on your account through our Site and will consider leaving a message, either by phone or email, sufficient notification about your order status. If we receive no response from you within 7 days, addressing the problem with your order indicated in our correspondence, then your order will be canceled and refunded without further notification.
Bargain & Clearance Item Policy
Items in our "Bargain", "Outlet" and "Clearance" sections are discounted for one or more of the following reasons:
- returned merchandise by customer
- runs in fabric
- incomplete stitching
- item is being discontinued
- dye lot issues
- size issues
Please note discontinued items may also feature manufacturing or transit errors/damages.
NOTE: ALL HOT DEAL ITEMS ARE SOLD AS IS. THERE WILL BE NO RETURNS, NO EXCHANGES, NO REPLACEMENTS
Notice & Correspondance
Our Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address or contact numbers you have provided through our Site. You are solely responsible for ensuring that the domain name http://www.linentablecloth.com is added to your spam or junk email exceptions and agree to hold our Store harmless for any issues that arise from correspondence that you do not receive due to the filtering, by you or your ISP (Internet Service Provider), of any emails we send you.
If you need to notify LinenTablecloth for any reason it must be submitted in writing via email, fax or post. Any other communication, especially by phone, shall be considered invalid as a means of communicating with our Store on important matters, including, but not limited to, amending or cancelling orders, requests to return products, etc. LinenTablecloth shall not be held accountable for resolving any issues addressed by means other than those expressly permitted in this Agreement.
Copyright & Trademark Notice
These are the terms and conditions for linentablecloth.com, the ""Store"", owned and operated by Berrett Brothers Inc:
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of LinenTablecloth Copyright © 2005-2020, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Please note that since the currency conversion changes daily, LinenTablecloth will only provide an estimate. Your bank will make the final conversion as seen reflected in your invoice.
In order to see the conversion to CAD on our site, click on the Canadian flag in the upper right hand side of the website. Click on the dropdown and select "Estimated Canadian Dollar (CAD)". When you return to shopping on the site, you'll see the estimated Canadian shipping displayed in red.
Third Party Sites
In an attempt to provide increased value to our visitors, LinenTablecloth may link to sites operated by third parties. However, even if the third party is affiliated with our Site, LinenTablecloth has no control over linked sites, all of which have separate privacy and data collection practices, independent of LinenTablecloth. Any third party linked sites are available only for your convenience and, as our Site is not responsible for the practices of any third party sites, you access them at your own risk. However, LinenTablecloth desires to protect the integrity of our Site and the links herein and welcomes feedback our own site and third party sites linked from LinenTablecloth.
Email Address Usage
If you elect to join the mailing list through our Site, we will occasionally use the email address you provide to keep you informed about our latest offers, current promotions, specials and new additions to the LinenTablecloth site. You may unsubscribe from our newsletters by following the unsubscribe instructions in our emails or on the Mailing List portion of our Site.
LinenTablecloth adheres strictly to a permission-based email policy. Except as mentioned above, LinenTablecloth will not send you unsolicited email information, commercial offers or advertisements.
LinenTablecloth will not sell, rent, or loan our contact lists or our customers' contact lists (including customer data) to any outside firms or third parties nor will LinenTablecloth use customer contact lists for our own marketing purposes.
Disclosure of Information
Collection & Use of Information
It is the policy of LinenTablecloth (our "Site") to keep your personal information private and secure. When you make a purchase from our Site, you may be required to provide your name, email address, credit card information, address, phone number, and a password. We use this information only to process your orders, keep you updated on your order status and personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology. We do not store any sensitive customer payment data and all of it is transmitted via secure connection to our payment gateways You will be solely responsible for ensuring the security of the computer through which you place your order and LinenTablecloth will never have access to your full credit card number, so that your transactions with our Site are as secure as possible.
Our site uses unobtrusive code to keep track of your current shopping session and personalize your experience so that you may access your account information and retrieve your shopping cart at any time. Our Site also tracks statistics and demographic information about sales and site activity using your IP address (an address identifying a computer), however, the information we collect does not compromise your anonymity. IP addresses are not associated with anything that can personally identify a visitor, thus allowing us to respond to trends in our store and improve the shopping experience while respecting our users' privacy.