FAQs

General


How do I contact you?

Our support hours are:
Monday-Friday from 6am-4pm PST

Live Chat Use the Support tab on the right side of our website
Email support@linentablecloth.com
Mail LinenTablecloth
10230 SW Hall Blvd Ste 100
Tigard, OR 97223

Are your products "table ready"?

Our linens do not come "table ready". They are individually packaged in plastic bags so they are ready for immediate shipment. Creases and wrinkles may occur from packaging. Allow yourself a day or two to prepare the linen before it is to be used. (Washing, ironing, etc...)

About Dye Lots

The textile manufacturing process usually begins with undyed yarn or undyed sheets of cloth. This yarn or cloth is then dyed to match a color specification. Only a limited amount of cloth can be dyed at once. The resulting batch of cloth is called a dye lot. There are variations in the textile dying process that cause each lot to appear slightly different in color (read more about dye lots). Our manufacturers make every effort to minimize dye lot inconsistency during the production process, especially for a single SKU. However, the availability of cloth from a single dye lot dictates how realistically they can do this. Because dye lot differences are a fundamental part of the textile production process, they are not considered product defects.

Will My Table Linen Colors Match?

We do our best to control colors across all our products, but it is possible that you may receive items where the color doesn't match completely. In textile manufacturing, dye lots contribute heavily to difficulties with matching product color (read more about dye lots). Much of the time, however, the slight color differences shouldn't be very noticeable, especially with distance between them (such as between tables). This isn't as much of an issue in the apparel industry, because you often only purchase one unit of an article of clothing in a given color. Our products regularly get purchased by the tens or hundreds in a single order, so guaranteeing a color match across all products is not always possible.

The following factors increase the difficultly of shipping completely color-matched products to our customers:

  • Different dye lots may be used to produce a single SKU during the cutting and sewing stage
  • Different dye lots may be used to produce different SKUs during the cutting and sewing stage
  • Different dye lots may be used over time, as cloth supplies are used and replenished
  • Different dye lots for a single SKU may be stored in our warehouses at the same time
  • Different dye lots across different SKUs may be stored in our warehouses at the same time
As you can imagine, this makes it nearly impossible to get a 100% color match, even for a single SKU. All our warehouse fulfillment staff is trained to match products as closely as possible for each shipment. If there's a question about matching across different dye lots, they consult a supervisor or our Customer Service staff. Occasionally, some items make it through this process without a close match. Also, due to product availability in the warehouse, we sometimes have no better options available to send. If you're dissatisfied with the color match of your items and it's been less than 30 days since you received them, we will gladly accept returns. Please see our How do I return an item? for more on how to return your items.

Product Availability

We strive to have inventory available for multiple events, and are constantly ordering products from our factory, however, it can take 4-12 weeks to receive products from our factory when they are on order.

Unfortunately, we do not have reliable information about when items will be available for sale again. However, if you visit the web page for the product you're interested in, you can sign up to be notified when the item is available. Just click the link that says **""Sign up to get notified when this product is back in stock""**. Just so you know, the notification email will be sent out even if a small amount of inventory becomes available (and it could be less than the amount you need).

Discount, Sales, and Promotions

To receive email updates regarding sales or promotions on the web site, we recommend signing up for our newsletter on the bottom, right corner of our homepage. Just enter your email address and click Subscribe.

Not only does the newsletter let you know about any upcoming sales, subscribing is also the only way to get special discounts that are only given to our newsletter customers.

You can also check out our Sale section on the web site for any ongoing sales. To access any Flash Sales or the Clearance section: click Sale at the upper right of the web site.

Shipping


General Shipping Information

Orders placed outside normal business hours (Monday - Friday) do not begin processing until the next work shift.
Our cut off time for same day processing (Monday - Friday) is at 10am PST.
Most orders ship from our warehouses within 2-4 business days after your order and payment are completely verified.
Order arrival dates vary by proximity to our warehouses and your selected shipping method.
Transit days start on the first business day after your package is given to the shipping carrier.
Shipping times around major holidays may be unusual, so please check with us first.
Estimated Delivery Cost and Date

Please get an estimated shipping cost and transit time on our Shopping Cart page. You will need to place the items you'd like to purchase in your virtual shopping cart first in order to get the most accurate quote.

Counting Transit Days

Counting transit days can be tricky to understand. For most shipping methods, we are now providing you with calculated, estimated delivery dates on our Shopping Cart and Checkout pages so you don't have to work this out yourself. However, there are certain shipping methods that only provide an estimated range of business days for your order arrival. Below is an example of how to calculate the estimated delivery date based on the number of business days you are quoted.

Example

  • You place your order on Friday morning
  • We give your order to the shipping carrier Friday afternoon
  • Your estimated transit time is 3 business days
  • Transit days start counting the following Monday
  • Your order is expected to arrive on Wednesday (1 - Monday, 2 - Tuesday, 3 - Wednesday)
  • Remember, this is only an example. Your order may not necessarily process the same business day. Always plan to leave yourself some time between your estimated arrival date and the date you actually need to use the merchandise in your order. This will make it easier for us to help you resolve any issues you may have with your order.

Deliveries and Shipping Information

We ship with UPS from our warehouse in Memphis, TN. With UPS, we are unable to ship to PO Boxes or APO/FPO addresses. Please keep that in mind while entering in your Shipping address.

LinenTablecloth can not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse. If there is a carrier mistake with your order, we can file a claim on your behalf with the shipping carrier who made the error, however, you will only be compensated if we recover the money from the shipping carrier through their claims process. In the event that we are not able to recover any money, we can not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.

LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions). If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.


You can setup Delivery Preferences with carriers, (including UPS,) to:

  • Customize Delivery Time
  • Deliver to Another Address
  • Hold at UPS Location
  • Sign for a Package
  • Provide Delivery Instructions
  • Request Vacation Hold

Ground Shipping

Ground Delivery Service

UPS Ground service operates Monday - Friday for residential and commercial addresses. UPS Ground service is not guaranteed by Linentablecloth or UPS.

Ground shipping can take 3-8 business days to receive.

Express Shipping

General Information
Express shipping orders must be placed by 10AM PST, Monday through Friday, and that meet the qualifications below are guaranteed to ship the same day. Saturday Delivery options are not available so please plan to receive your package Monday through Friday.

The best way to estimate your delivery date is to place items in your virtual shopping cart and use the shipping quote tool on our Shopping Cart page.

Same-Day Shipping Qualifications

In order to ship same-day, your order must meet the following qualifications:

  • Order must be placed before 10AM PST
  • Payment is confirmed (meaning funds are authorized or accepted by our payment processor or bank) by or before the shipping deadline
  • No address errors
  • No requests to hold or modify your order after it is received
  • There is sufficient inventory to fill your order
  • Not flagged for fraud review
  • Not delayed due to unforeseen or extenuating technological issues
  • We will always make our best effort to deliver your order on time but please plan far enough ahead to account for delays due to the above or other unforeseen circumstances.

Money-Back Guarantee

For express shipments where our primary shipping carrier, UPS, offers a money-back guarantee, we pass the guarantee on to you. Packages guaranteed to arrive by a specific date, based on UPS's service guidelines and the shipment date, that do not arrive by the promised deadline are eligible to receive a refund for the shipping charges. However, UPS outlines some important exceptions to this guarantee. We've summarized some of the more common ones below.

  • Shipments scheduled for delivery on a holiday will be delivered the next business day (which would become the guaranteed date)
  • Shipments rescheduled before the first delivery attempt will be guaranteed for the rescheduled date
  • Shipments where UPS provides proof of timely delivery are ineligible
  • Shipments rerouted from the delivery address to a be held at a carrier facility are ineligible
  • Undeliverable or returned shipments are ineligible
  • Shipments with an incomplete or incorrect address are ineligible
  • Refused shipments are ineligible
  • Shipments where an appropriate or eligible person was unavailable to accept delivery or sign for the package are ineligible
  • Shipments delayed due to security or other regulatory delays are ineligible
  • Shipments delayed by acts of terrorism, strikes, prohibitive weather conditions, natural disasters, etc. are ineligible
  • Shipments that failed to properly designate a delivery address as a Residential Delivery or Commercial Delivery are ineligible


Requesting a Refund

First, please double check that your order isn't ineligible for a refund because it meets any of the criteria above. If you still believe you're eligible for a refund, send an email to support@linentablecloth.com within 14 calendar days of the ship date--be sure to include your order number and a message requesting a refund for shipping charges. If we determine with UPS that your order meets the eligibility criteria we will refund you via your original payment method.

Free Shipping

Our free shipping option is only available on all qualified orders with a total of $149 or more. Qualifications and restrictions for this promotion are as follows:

  • Order destination must be a non PO Box or APO/FPO address within the contiguous United States.
  • Order will ship via a ground service method with the carrier selected at our discretion.
  • Usually arrives 7-14 business days after your order date but arrival dates are not guaranteed.
  • Order does not have discounted pricing through other agreements with our store, such as are available to registered organizations*.
  • Customers receiving organizational pricing discounts qualify for free shipping on orders of $100 or more, but are otherwise subject to the same restrictions.
  • Rental Orders DO NOT qualify for free shipping.

Flat Rate Shipping

Flat Rate Shipping is only available on qualified orders with a total of less than $149. Qualifications and restrictions for this promotion are as follows:

  • Order destination must be a non PO Box or APO/FPO address within the contiguous United States.
  • Order will ship via a ground service method with the carrier selected at our discretion.
  • Usually arrives 7-14 business days after your order date but arrival dates are not guaranteed.
  • Order does not have discounted pricing through other agreements with our store, such as are available to registered organizations*.

Do You Ship to My Country?

At the moment, we only ship to the United States and Canada.
Shipping our products from the United States to your country can be very expensive (because they're fairly heavy) and we've found that this often eliminates whatever savings you'd see from our great product prices. However, we are planning to begin shipping our products to additional countries in the future and we are very excited that you are interested in purchasing from our store.

My Shipping Address is Different From My Billing Address

During the checkout process you are able to enter two different addresses if needed, (a billing address and a shipping address).
Once you enter your shipping information, if your billing address is different please unselect the box marked "Bill To: same as shipping". You will then be prompted to enter different billing information.
You will be able to review everything and check the addresses before you place your order.

How Long Does Shipping Take?

Shipping time depends on many factors:

  • Which shipping method you select
  • How close your shipping destination is to our warehouse
  • Which day of the week you place your order
  • What time of day you place your order

Because there is so much information required to give an accurate shipping quote, we have built some tools into our website to do this for you. All you need to do is add items into your shopping cart and click on the basket icon. Click on the ""View Cart"" option and select the link, ""Estimate Your Shipping"". Enter some basic information about the shipping address for your order and press the "Calculate" button. The widget will return you all your available shipping options with the expected time and cost for each of them, based on the items you have in your cart and the current day and time.

Signatures on Delivery

We do not require signatures on deliveries. It is at our carrier's discretion whether or not they will leave a package without a signature.

Carrier Mistakes and Delays

LinenTablecloth is NOT RESPONSIBLE for delivery carrier mistakes under any circumstances.

LinenTablecloth will not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse.

If there is a carrier mistake with your order, you must ask us to file a claim on your behalf with the shipping carrier who made the error.

You will ONLY be compensated if we recover the money from the shipping carrier through their claims process.

In the event that we are not able to recover any money, we will not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.

LinenTablecloth is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions)

If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.

Processing and Shipping Times

Before your order ships from our warehouse, it undergoes a processing phase. Our fulfillment staff only processes orders Monday - Friday, excluding major US holidays. The order processing phase includes:

Fraud review
Fulfillment, i.e. picking and packing your items
Quality assurance (for a portion of orders)
Shipment preparation
After processing is completed, your order is ready to ship from our warehouse. Our shipping carriers only pick up packages from our warehouse once per business day in the afternoon. This allows us a limited amount of time to process our large volume of orders each day, so orders with paid shipping methods receive priority during processing. The typical processing times for our orders are shown in the table below:

Shipping Method Processing Time
Free Shipping/Flat Rate Up to 4 business days
UPS Ground Up to 2 business days
UPS Three-Day Select Same business day*
UPS Second Day Air Same business day*
UPS Next Day Air Saver Same business day*

*Order processes and ships the same business day as long as it is successfully submitted before 10am PST, otherwise it will be processed and shipped the next business day.
*Guaranteed shipping methods do not deliver on weekends (Saturday - Sunday) only business days (Monday - Friday).

Orders


Where's My Order?

First, double check that your order isn't still within our normal order processing window for the shipping method you chose (see How soon will my order ship?). It's possible that your order is still in line to be fulfilled from our warehouse and hasn't shipped just yet. You can check your order status from our website.


When your order ships, you should receive a shipment confirmation email from our store with tracking information (please search your email for "LinenTablecloth" to be sure you didn't miss it). If you are unable to locate the shipment confirmation email, tracking information for your order is also available on our website. To track your order delivery progress through our website, see Tracking Your Shipment below.


Tracking Your Shipment

First, follow the instructions in Checking Your Order Status to get to the order information page. If your order status is listed as Complete then it has shipped and you should be able to track it. Follow the steps below to track your shipment:

  • Click the View Order link for the order you want to track
  • Scroll down the page until you see the section titled Items Ordered
  • Click the track your order link just to the right of the Items Ordered text
  • This should open a new window showing the tracking information provided by our shipping carrier
NOTE: It may take up to 1 business day after your order ships for shipping carrier to update the tracking information
If you've checked in all the right places and still can't figure out where your order is, please contact our customer support team and we'll be happy to help you locate it.

Checking your Order Status

You can check the current status of your order right on our website. First, you'll need to answer a simple question:

Did you log into an account on our website before placing your order?

Yes - follow the Instructions for Registered Customers
No - follow the Instructions for Guest Customers
If your order status indicates that your order already shipped and you want to track the delivery progress of your order, please see Where's my order?

Instructions for Registered Customers?

  • Go to the My Orders page (and log in, if you haven't already)
  • Locate your order in the table on the My Orders page
  • Check the Order Status column your order's current status
Instructions for Guest Customers
  • Go to our Guest Order Lookup Form
  • You will need the following information from your order
  • Order ID
  • Billing Last Name
  • Email Address or Billing Postal Code
  • Enter the required information and click the Continue button
  • You will be redirected to a new page that shows your order information
  • Your order status is to the right of the large order number near the top left of the page
Order Statuses
Here is a list of order statuses and what they mean:
Status Meaning
Pending Your order is received and awaiting review
On Hold Your order is being held for review or changes
Ready for Processing Your order has been reviewed and is ready to be processed
Processing Your order has been sent to our other information systems to be prepared for shipping
Complete Your order is completely shipped and paid
Canceled Your order has been canceled
Closed All items on your order have been refunded

How Do I Cancel My Order?

If you need to cancel an order, please contact our Customer Service department in a timely manner. If your order's status is "Pending" and it still has the status of "New" in the warehouse, we might be able to cancel it.

Customer Service Hours:
Monday - Friday, 6:00 am - 4:00 pm Pacific Standard Time
Email: support@linentablecloth.com
Chat: Click the **Help** tab on the left side of our store
Please note: If your order is too far in processing in the warehouse, we may be unable to cancel your order for you.

Will Call Orders

LinenTablecloth offers Will Call as a shipping option to local states surrounding our warehouse in Memphis, TN.

If you live in Tennessee, Mississippi or Arkansa, a Will Call shipping option will appear during checkout. Please select that shipping option and the warehouse will hold your order for pick up.
If you forgot to select the Will Call shipping method, please live chat or email in with “Will Call” in the subject line.
Whether you selected the Will Call shipping method or emailed in, there is still a chance that your order might ship out. So please make sure you put a valid address as the shipping address just in case.
The Customer Service Agent that will assist you with marking your order as a will call order, will explain when and what time you can pick up your order.

Please give the warehouse 24-48 hours for processing before you pick up your order. Our will call hours are Monday - Friday, 7AM - 3PM CST.

What does Gateway Error mean?

A gateway error happens for one of 3 reasons:

  1. The billing address or name does not match what the bank/credit card company has on file for the customer
  2. The security code does not match what the bank/credit card company has on file
  3. The bank has declined the transaction for whatever reason
If you provide the last 4 digits of the credit card, we can usually narrow it down to one of these reasons.

Pre-Orders

Pre-Order allows customers to place orders for Out of Stock items, New Arrivals, and Holiday items. Simply add your desired quantity of products to the cart and proceed to checkout. Pre-Order and In Stock items may be bought together on the same order. However, items will not be available for pre-order until stock is completely depleted.


Products can take 30-90 business days for an Out of Stock item to be restocked. The date on your pre-order item, example: “ETA: May 7” is only an estimated arrival time to the United States. Once the product arrives at our warehouse in Memphis, TN, it will be packaged and shipped to your specified shipping address. Please keep in mind when ordering that shipping addresses cannot be changed or updated once an order is placed.


Depending on your location from our warehouse, it can take an additional 3-8 business days for the package to arrive to your doorstep after shipping from the Memphis warehouse.

  1. Only available when shipping to an address located within the United States
  2. Linentablecloth reserves the right to cancel any Pre-Orders depending on factory processing times and product availability

Returns


How Do I Return an Item?

Start by checking your order status through our website. If your order status is Complete then you should be able to create a return request. After following the steps to check your order status, if you are looking at a list of orders on your account, click the View Order link to go to the order details page for the order that has the items you want to return (this only applies to registered customers).

From the order details page, click on the Return link at the top right corner (this will take you to the Create a new return page)
Select the name of the item you want to return from the Item drop-down in the Return Items Information section Enter the Quantity to Return (can't be greater than remaining quantity)
Select a Resolution, Item Condition and Reason for Return for the item
If you have more than one item to return, click the Add Item to Return link and repeat steps 4-6 above
In the Comment field, let us know if you'd prefer to provide your own shipping label for the return items (by default we will create one for you and the cost will be deducted from your refund)
When you're ready to submit your return request, click the Submit button at the bottom of the page
After you submit your return request, it may take some time to review and authorize your request. As soon as we've completed the authorization process, we will send an email to the address you used when submitting your request. This email will include instructions on how and where to return your items. Do not return any items until you have received an authorization email.

Return Policy

**YOU MAY NOT RETURN USED OR OPEN PRODUCT**
You may return most new, unopened items within 30 days of delivery for a refund of the item value minus a 20% restocking fee (see Restrictions below). We know ordering online is sometimes challenging, so you may also return a single opened item--that is otherwise in brand new condition--used for sizing or quality checking. If we receive your items in approved condition, you will be refunded for the full value of your items, minus a 20% restocking fee and the cost of the return shipping (if you provide a prepaid shipping label, you will only be subjected to the 20% restocking fee). The refunded value does not include your original shipping costs. Return authorization is required prior to returning your items. Please follow the instructions at How do I return an item? to begin the returns process.
Restrictions
You may not return:

  • Items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a LinenTablecloth error
  • Items that were excluded from returns because of clearance pricing or other promotional restrictions
  • Items that have been personalized, such as through an engraving or monogramming process
If you return items that are damaged, missing parts, not in the original condition, washed or laundered items, or have obvious signs of use for reasons other than a LinenTablecloth error, you will not be refunded and the product will become LinenTablecloths property.
Return Shipping

Unless you request otherwise, we will provide you a prepaid return shipping label during the return authorization process. If you return an item using the return label we provide, and the reason for return is not the result of a LinenTablecloth error, the cost of return shipping will be deducted from your refund. If you choose to ship the item on your own, you'll pay the shipping carrier at the time you ship your return. Keep in mind, our rates with UPS are heavily discounted and in most cases will be cheaper than what you would pay yourself. After you have received your label, you have 15 days to return your order. If you do not return your order within 15 days of getting the label, you return will be closed.

Errors and Defects

Certain return restrictions will not apply if your items are being returned as the result of a LinenTablecloth error. Most notably, we will not charge you for return shipping or 20% restocking fee and you will not be penalized for opened items, so long as the defects are determined to be from our store and not as the result of use or damage after they were shipped to you. The condition of the items will be determined during our return verification process. If you return open, defective or damaged items and we determine that they were not the result of a LinenTablecloth error, you will not be refunded and the product will become LinenTablecloths property. See How Returns Are Refunded for more details.

What Items Can I Return?

You may only return items that meet the following qualifications:

Are unopened and in their original condition
Were sent to you in damaged or defective condition
Were not disallowed from return by any promotional restrictions
Were not sold as clearance items or seconds
Do not return any items without first contacting us for prior authorization. If you return an item without authorization first, the product becomes Linentablecloths property and you will not be refunded for the items. See "How Do I Return an Item?" for details on returning an item.

Checking your Return Status

You can check the current status of your return right on our website. First, you'll need to answer a simple question:

Did you log into an account on our website before placing your order?

  • Yes - follow the Instructions for Registered Customers
  • No - follow the Instructions for Guest Customers

Instructions for Registered Customers
  • Go to the My Returns page (and log in, if you haven't already)
  • Search the list of returns for your return number
  • Check the Return Status column for the return status

Instructions for Guest Customers
  • Follow the instructions at Checking Your Order Status to find the order for which you requested a return
  • From the About This Order section of the order status page, click on the Returns link, which will take you to all return requests linked to your order
  • Scroll down the page to the Returns section
  • Search the list of returns for your return number
  • Check the Return Status column for the return status

Return Statuses
Here is a list of return statuses and what they mean:

Status Meaning
Pending New return request, awaiting authorization
Partially Authorized Some of your items have been authorized for return
Authorized All of your items have been authorized for return
Return Partially Received Some of your items have been received in our warehouse
Return Received All of your items have been received in our warehouse
Processed and Closed Your return is complete and has been refunded
Closed Your return request has been canceled or denied

How are Returns Verified?

After we receive your returned items in our warehouse, they go through a verification process. During this process we:

Make sure the items match the condition we approved during the authorization process Determine whether the items are in saleable condition Calculate the final refund value for the items After we complete the verification process, your return is submitted for a refund. See How Returns Are Refunded for more information on refunds.

Verification Time

We check every single item that is returned. If you returned 20 items, we would have to verify each of those 20 items. We verify each return in chronological order, based on the date we receive them. If we're experiencing a high volume of returns, it may take some time for us to begin verifying yours. There could be many other returns in the queue before it. Usually, we complete the verification process with 7 business days after we receive your items and we'll notify you when we're done.

How are Returns Refunded?

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered additional options. Refunds are only issued after we've received the returned items in our warehouse and once the return verification process is complete. See How Returns Are Verified for more information.

Note: After the carrier has received your item(s), it can take up to 2 weeks for us to receive and verify your return.

Payment Method Refund Method Refund Time (After Return Is Verified)
Credit Card Credit Card 3-5 business days
Credit Card Store Credit Instant
Store Credit Store Credit Instant
PayPal PayPal 1-2 business days
PayPal Store Credit Instant


Partial Refunds & Restocking Fees

If You Return Items That.... You'll Receive
Are unopened and in their original condition 80% of the item's price
Items returned without a prior Return Merchandise Authorization 0% of the item's price
Items that are damaged, not in the original condition, or have obvious signs of use for reasons not due to a LinenTablecloth error 0% of the item's price
Are past the return window or past 30 days of authorization 0% of the item's price

**The return window is 15 days after delivery.**

**Once your return is authorized, you only have 30 days to return your order.**

Refused and Returned Deliveries

Any shipments refused at their destination or returned to our store after multiple attempts are made by the carrier will be refunded without prior notification, subject to the following rules

A 20% restocking fee will be deducted from the refunded amount to cover our operating costs for restocking the merchandise.
The original cost of shipping will be deducted from the refunded amount. This also applies to orders originally sent with free shipping promotions, where we will deduct our store's original cost to ship the order to you.
The return shipping cost charged to our store for refused or returned delivery will also be deducted from your refunded amount.

Care Instructions


General Linen Care Tips

Linens look best when pressed and starched before use.
Ironing temperature should not exceed 320 degrees fahrenheit.
Wrinkle & stain resistant does not mean wrinkle or stain proof.
We recommend that customers do not dry our tablecloths with high powered laundromat or industrial dryers.
Drying temperatures exceeding 180 degrees fahrenheit may damage fabric.
­Dry a maximum of 1­2 tablecloths in a single dryer.
Avoid storing linen in a cedar chest or plastic bag. This may cause yellowing or discoloration. Keep rolled up in a cardboard tube, or cotton pillowcase, store in a cool and dry location.

Following these instructions will ensure your linens last a long time, look fresh and new, and always ready for a party.

Care Instructions - Polyester/Economy

Use a steamer or iron on low heat.
Put it in the dryer with a damp towel, (low heat) the moisture will create a steam effect.
Place a damp t­-shirt or cotton towel over the linen and iron on high heat.
Roll up the linen rather than folding until it's time for use.
Wash cold with mild detergent, tumble dry on low.

Satin
Use a clothes steamer on low or delicate, hang the linen from a shower rod and slowly
Hang the linen in the bathroom and run a hot shower.
Wash cold in delicate cycle or hand wash.
Hang to dry.

Care Instructions - Cotton

Machine wash with cold water and a mild detergent.
Tumble dry on a low heat setting, immediately remove the fabric when dry.
Use an iron or steamer on a low to med heat setting to remove wrinkles.
Place the fabric in a dryer with a damp towel to create steam for wrinkle removal.

Care Instructions - Shantung Silk

Spot clean by putting a white handkerchief or towel beneath it so the color does not run.
Spray water upwards on the fabric and use a steamer or iron on low heat. Hold fabric while ironing. Spray entire fabric to ensure no spots are lighter than the rest.

Care Instructions - Organza

Use a steamer 6 to 8 inches away from the fabric and slowly move the steamer in an up to down motion.
Place fabric on an ironing board and cover with a damp press cloth. Use a cool to medium heat setting on your iron and use a side to side motion over the fabric to release wrinkles.
Machine wash cold on delicate cycle or hand wash.
Hang to dry.

Care Instructions - Pintuck

Machine wash cool with mild detergent on the gentle cycle.
Tumble dry on cool.
Use a steamer or iron on a medium heat setting on the back side of the fabric only.

Care Instructions - Damask

Hand wash with cool water and mild detergent. Do not scrub. Rinse with tepid water. If using a washing machine, set it for a cool temperature.
Hang to dry taut, or place in a dryer only until damp.
Use a press cloth on damp fabric and iron on a medium setting until dry.

Care Instructions - Burlap

Do not wash or dry with machines, hand wash or spot clean only with a gentle or mild detergent. Alternatively you can use just wash and a bit of white vinegar.
Hold fabric taut and gently dab any stains.
Hang on a line to dry after spritzing with water.
Use a press cloth over the fabric while ironing a high steam/medium heat setting. Keep the iron moving to prevent melting or burning.

Care Instructions - Lace

Hand wash only, with a mild detergent. Avoid any scrubbing, wringing,
Hang to dry.
Use a press cloth on top and bottom of the fabric to iron wrinkles out. Use low to medium heat.

Terms and Conditions


Warrenty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, our Site disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. LinenTablecloth does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Our Store does not make any warantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our Store shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. LinenTablecloth shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged. If your credit card or bank account has already been charged for the purchase and your order is canceled, our Store shall immediately void the transaction or refund to your credit card or bank account the amount of the order total.

Third Party Links

This site may contain links to other sites on the internet that are owned and/or operated by third parties. You acknowledge that LinenTablecloth is not responsible for the operation of or content located on or through any such site.

Taxes

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state in which our business operates. For orders shipped to all other states or countries, you, the customer, are solely responsible for all sales and use taxes or any other associated duties or taxes.

Out of Stock Products

When a product you have ordered is out of stock, our Store may provide you with the option to ship your order without any such product. Under these cicrumstances, provided you agree to have your order shipped without any out of stock items, you will be refunded as per the Order Acceptance Policy in this Agreement. All other orders where stock is unavailable will be canceled and refunded in full, and you will be notified by either email, phone or fax for such cancelation.

If a particular item is out of stock, you may visit the given product page and submit a request to be on the product waiting list. We will notify you by email when any such products, for which you have submitted a request to be on the waiting list, become available for purchase and shipment. Requests to be on a product waiting list do not constitute any guarantee or agreement that such items will be withheld for your personal purchase. The waiting list only serves as a notification once products arrive in our warehouse, and these products will be sold on a first-come-first-serve basis.

Order Cancellations & Changes

For the benefit of our customers, our store attempts to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to the difficultly of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.

Please review orders very carefully prior to submitting them and if a cancellation is necessary, please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. For orders placed outside our business hours (6a - 5p PST, M - F), your request for cancellation must be received by email at the following address: support@linentablecloth.com. Requests for cancellation on orders placed outside our business hours must be received by the beginning of the following business day.

Order changes that require different item types, item additions or changes of shipping method are not possible since we do not retain our customers' payment information (e.g., credit card numbers) and these types of changes may require adjustment to the order total. For any such changes, your order must be canceled and the transaction will be refunded. You may then place a new order with the correct items and/or shipping method.

Order Errors

In the event that our Store sends incorrect merchandise or mistakenly omits merchandise from an order, we will make reasonable effort to replace or refund such merchandise, subject to the following limitations:

The Customer is solely responsible for inspecting and confirming that received merchandise matches invoiced merchandise as soon as it is delivered. The Customer acknowledges that failure to make this effort upon receipt of the goods shall be considered negligence by the Customer, who thereby forfeits any and all rights to resolution of claims for missing or incorrect merchandise. The Customer releases our Store from any obligation to replace, refund or accept returns on incorrect merchandise, or validate and send merchandise for missing item claims, after 30 days from the initial delivery of the order.
The Customer releases our Store from any obligation to meet customer deadlines with shipments of replacement or missing items and agrees that it is the Customer's sole responsibility to sufficiently plan for time-sensitive events with proper contingency for such errors.
Replacements for missing items will be sent at the sole discretion of our Store, based on a reasonable analysis of the circumstances presented in the claim given by the Customer, that may include consideration of potential fraud. The Customer agrees to accept our Store's decision not to send missing items, if our Store determines the missing item claim is invalid, and waives any and all rights to reimbursement or compensation in any form.
Our Store, in its sole discretion, will only send replacement merchandise by FedEx Ground (or the equivalent "ground" service method of a reputable shipping carrier). Missing merchandise will be sent by the same shipping service method from the original invoice between our Store and the Customer. The Customer acknowledges that our Store will not, for any reason, be responsible for additional expedited shipping costs or insurance for replacement or missing items beyond the terms explained herein.
Our Store may, in its sole discretion, choose not to have incorrect merchandise returned prior to issuing a refund or replacement items, of which decision the Customer will be notified in writing.
Any and all other aspects of the order error claim process shall be governed by the Return Policy and Shipping Policy unless the Customer is otherwise notified in writing by our Store.

Customers are responsible for ensuring that their shipping and billing addresses are correct. LinenTablecloth is not responsible for reshipping orders if addresses ship with the incorrect address. Customers may attempt to correct the address via UPS directly or contact a Customer Service Representative BEFORE the order ships, but address correction is not guaranteed

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. LinenTablecloth reserves the right, at any time after receipt of your order, to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

In such event that we are not able to supply the full amount of items ordered, and you elect to have our Store ship without the full quantity of ordered merchandise, you will be refunded the amount you paid for those items that will not be included in the order. If you choose not to receive your order less any items we are not able to supply, our Store reserves the right to cancel your entire order and refund you for the full order total paid.

Orders with insufficient or inaccurate information, or that in any other way do not comply or adhere to our policies or order processing guidelines, may be placed on hold without prior notification. We will attempt to contact you by the means provided on your account through our Site and will consider leaving a message, either by phone or email, sufficient notification about your order status. If we receive no response from you within 7 days, addressing the problem with your order indicated in our correspondence, then your order will be canceled and refunded without further notification.

Bargain & Clearance Item Policy

Items in our "Outlet" and "Clearance" sections are discounted for one or more of the following reasons:

  • returned merchandise by customer
  • stains
  • runs in fabric
  • incomplete stitching
  • item is being discontinued
  • dye lot issues
  • size issues
  • dirty
  • etc.

NOTE: ALL HOT DEALS ITEMS ARE SOLD AS IS. THERE WILL BE NO RETURNS, NO EXCHANGES, NO REPLACEMENTS

Notice & Correspondance

Our Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address or contact numbers you have provided through our Site. You are solely responsible for ensuring that the domain name http://www.linentablecloth.com is added to your spam or junk email exceptions and agree to hold our Store harmless for any issues that arise from correspondence that you do not receive due to the filtering, by you or your ISP (Internet Service Provider), of any emails we send you.

If you need to notify LinenTablecloth for any reason it must be submitted in writing via email, fax or post. Any other communication, especially by phone, shall be considered invalid as a means of communicating with our Store on important matters, including, but not limited to, amending or canceling orders, requests to return products, etc. LinenTablecloth shall not be held accountable for resolving any issues addressed by means other than those expressly permitted in this Agreement.

Copyright & Trademark Notice

These are the terms and conditions for linentablecloth.com, the ""Store"", owned and operated by Berrett Brothers Inc:

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of LinenTablecloth Copyright © 2005-2018, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Privacy Policy


Third Party Sites

In an attempt to provide increased value to our visitors, LinenTablecloth may link to sites operated by third parties. However, even if the third party is affiliated with our Site, LinenTablecloth has no control over linked sites, all of which have separate privacy and data collection practices, independent of LinenTablecloth. Any third party linked sites are available only for your convenience and, as our Site is not responsible for the practices of any third party sites, you access them at your own risk. However, LinenTablecloth desires to protect the integrity of our Site and the links herein and welcomes feedback our own site and third party sites linked from LinenTablecloth.

Email Address Usage

If you elect to join the mailing list through our Site, we will occasionally use the email address you provide to keep you informed about our latest offers, current promotions, specials and new additions to the LinenTablecloth site. You may unsubscribe from our newsletters by following the unsubscribe instructions in our emails or on the Mailing List portion of our Site.

LinenTablecloth adheres strictly to a permission-based email policy. Except as mentioned above, LinenTablecloth will not send you unsolicited email information, commercial offers or advertisements.

LinenTablecloth will not sell, rent, or loan our contact lists or our customers' contact lists (including customer data) to any outside firms or third parties nor will LinenTablecloth use customer contact lists for our own marketing purposes.

Disclosure of Information

LinenTablecloth reserves the right at all times to monitor your use of this site. However, LinenTablecloth will never provide your personal information to third parties without your express permission except in instances where such disclosure is necessary to process transactions or provide services that you have requested, or when LinenTablecloth is compelled to do so to satisfy any applicable law, regulation, legal process or governmental request or to protect its rights or a third party's safety. LinenTablecloth only does business with partners who comply with our Privacy Policy.

Collection & Use of Information

It is the policy of LinenTablecloth (our "Site") to keep your personal information private and secure. When you make a purchase from our Site, you may be required to provide your name, email address, credit card information, address, phone number, and a password. We use this information only to process your orders, keep you updated on your order status and personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology. We do not store any sensitive customer payment data and all of it is transmitted via secure connection to our payment gateways You will be solely responsible for ensuring the security of the computer through which you place your order and LinenTablecloth will never have access to your full credit card number, so that your transactions with our Site are as secure as possible.

Our site uses unobtrusive code to keep track of your current shopping session and personalize your experience so that you may access your account information and retrieve your shopping cart at any time. Our Site also tracks statistics and demographic information about sales and site activity using your IP address (an address identifying a computer), however, the information we collect does not compromise your anonymity. IP addresses are not associated with anything that can personally identify a visitor, thus allowing us to respond to trends in our store and improve the shopping experience while respecting our users' privacy.